Careers

Compliance Manager

Position Type: Fulltime

Location: Port Moresby, PNG

Only Shortlisted Candidates will be contacted

Capital Insurance Group is proudly serving more than 500,000 customers across 5 Pacific markets in Papua New Guinea, Fiji, Tonga, Vanuatu and the Solomon Islands. We are committed to providing our customers with the highest standard of service. We are also committed to sustainability. We believe that sustainable communities are essential for businesses to succeed, and we are working to promote sustainability in our own operations and in the communities, we serve, and we are excited to be a part of the future of insurance in the countries we operate in.

About the role:

CIG continues to expand hence we are looking for a suitable candidate to join our team in the Port Moresby office in Papua New Guinea or Suva in Fiji. The potential candidate will be reporting to the Head of Risk and will be an integral member of the broader Risk and Governance team. This role will support the Group’s efforts to maintain a strong and effective compliance culture.

Key Responsibilities:

• Collate and analyse management information and assist in the preparation of compliance reports to Board, Board Committees and business unit management.
• Improve and develop additional policies and procedures as the Group function continues to develop and the regulatory landscape continues to change.
• Carry out thematic reviews according to the annual Compliance Plan.
• Contribute to the maintenance of the Group compliance reporting calendar, and ensure all regulatory returns are made by the required deadlines.
• Identify developments in laws and regulations applicable to the businesses of Group, assess relevance and ensure appropriate internal communication of requirements.
• Carry out routine and on-going compliance monitoring of the business, including licensing, financial sanctions, anti-money laundering and financial crime, fraud and complaints.
• Assist in the preparation for audits and reviews by external regulators.
• Responsible for managing any regulator’s requests for information.
• Develop appropriate compliance training materials and deliver training, particularly to support internal control policies.

About You

• At least 5 years of working experience gained from financial institutions in compliance/risk/audit.
• A proven track record of successfully implementing and monitoring regulatory compliance controls in a complex environment.
• Good understanding of risk management principles and practice would be beneficial.
• Highly developed problem-solving skills, combined with a curious and creative mind-set.
• Strong analytical skills, organisational skills and a high attention to detail
• Strong communication skills (both verbal and written) and ability to confidently build working relationships with stakeholders at all levels
• Highly organised with attention to detail and executive presence.

Qualifications and Experience

• Bachelor and/or Tertiary qualifications in compliance and/or risk management, commerce, business management or law Professional insurance qualifications such as ANZIIF or equivalent.
• Digital and online sales experience will be advantageous.
• Proficiency in MS Office suite (Excel, Word, PowerPoint).

To apply:

Send your resume and a cover letter by email to: cighr@capgrp.com

Deadline:

Applications close on 13th March 2026, 5pm (PNG Time).

Group Cybersecurity Manager

Position: Fulltime

We welcome applications from candidates in the markets we operate in, including Papua New Guinea, Fiji, Solomon Islands, Vanuatu, and Tonga.

Only Shortlisted Candidates will be contacted

Capital Insurance Group is proudly serving more than 500,000 customers across 5 Pacific markets in Papua New Guinea, Fiji, Tonga, Vanuatu and the Solomon Islands. We are committed to providing our customers with the highest standard of service.

We are also committed to sustainability. We believe that sustainable communities are essential for businesses to succeed, and we are working to promote sustainability in our own operations and in the communities, we serve, and we are excited to be a part of the future of insurance in the countries we operate in.

About the role:

We are seeking a highly experienced Cybersecurity Manager to lead the Group’s efforts in safeguarding digital assets and ensuring data integrity, confidentiality, and availability across all offices and jurisdictions. Reporting directly to the Group Chief Financial Officer and the Board Audit & Risk Committee, this critical role involves developing and implementing comprehensive cybersecurity strategies, policies, and frameworks to mitigate cyber risks effectively. The successful candidate will possess proven leadership in cyber security management, risk assessment, incident response, and regulatory compliance, with the ability to communicate technical concepts clearly to executive stakeholders.

Key responsibilities:

• Develop, implement, and maintain a robust Cybersecurity & Risk Management Framework (CSRMF) aligned with industry standards such as NIST.
• Lead enterprise-wide cyber risk assessments, prioritize threats, and formulate mitigation strategies to reduce risk to acceptable levels.
• Oversee Security Operations Centre (SOC) activities, including threat monitoring, vulnerability management, and incident response coordination.
• Serve as Incident Commander during major security incidents, leading response, recovery, and post-incident reviews to enhance resilience.
• Provide strategic direction for security of core infrastructure, cloud environments, applications, and end-user devices, integrating security into technology lifecycle and vendor management.
• Champion security awareness programs, fostering a culture of shared responsibility and continuous learning across the Group.
• Prepare and deliver clear, actionable reports on cyber risk posture, threat landscape, and program effectiveness to executive leadership and the Board.
• Manage the cybersecurity budget, justify investments, and demonstrate ROI to stakeholders.
• Ensure organizational compliance with all relevant legal, regulatory, and contractual cybersecurity requirements, acting as primary liaison with regulators and auditors.
• Lead the development, testing, and maintenance of Business Continuity and Disaster Recovery plans related to cybersecurity.

About you:

• Strong understanding of cybersecurity principles, frameworks, risk assessment, incident response, and compliance standards.
• Proven ability to develop and present cybersecurity strategies and risks to executive audiences.
• Excellent communication, interpersonal, and influencing skills, with the capacity to build consensus and lead change.
• Ability to collaborate effectively with internal teams and external stakeholders.
• A proactive, continuous learner committed to staying ahead of evolving cyber threats and technologies.

Qualifications & Experience:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Certified Information Systems Security Professional (CISSP) or equivalent qualification.
• 10+ years of progressive experience in cybersecurity management, with at least 5 years in a leadership role managing security programs.

To apply:

Send your resume and a cover letter by email to: cighr@capgrp.com   

Deadline:

Applications close on 13th February 2026, 5.00pm.

Client Service Officer

Position: Client Service Officer
Location: Honiara, Solomon Islands

Only Shortlisted Candidates will be contacted

Capital Insurance Group Limited (CIG) is proudly serving more than 500,00 customers across 5 Pacific markets in Papua New Guinea, Fiji, Tonga, Vanuatu and the Solomon Island. We are committed to providing our customers with the highest standard of service.

We are also committed to sustainability. We believe that sustainable communities are essential for business to succeed and we are working to promote sustainability in our own operations and in the communities, we serve, and we are excited to be part of the future of insurance in the countries we operate.

About the role

We are excited to offer an opportunity for a highly motivated Client Services Officer to join our Solomon Islands team in a fast -paced and supportive environment. As a key point of contact for our clients, you will play an important role in delivering outstanding service by handling enquiries and providing accurate information about our insurance products and services.
This role is ideal for a professional, outstanding and enthusiastic individual who is well presented, communicate clearly and confidently and thrives in a dynamic team setting. You will support a range of client and administrative tasks, work closely with colleagues and demonstrates a high standard of workplace conduct while building strong client relationship and delivering positive memorable customer experience.

Key Responsibilities

• Respond to customer inquiries via in person, phone and email providing timely and accurate information.
• Promptly arrange CTP Insurance for customers.
• Assist customer in understanding their insurance policies, claims process and coverage options and assist customer make informed decision.
• Handle and resolve customer complaints, escalating issues to appropriate department when necessary.
• Assist with processing policy renewals, cancellations and endorsement for non-brokered clients, ensuring a seamless and positive experience.
• Assist with registering claims.
• Maintain accurate and detailed records of customer interactions and transactions while identifying opportunities for improvement.
• Collaborate with internal teams to ensure communication and timely resolutions of customer issues.
• Advise clients on available products and services, providing recommendations based on their needs.
• Stay updated on company policies, procedures and insurance industry regulations to support customers and the operations effectively.

Qualifications & Experience

• At least 2-3 years of customer service experience, preferably within the insurance industry.
• Excellent communication and interpersonal skills.
• Ability to emphasize with customers while maintaining professionalism and a compassionate approach.
• Strong problem -solving skills and attention to detail.
• Capable of working independently and collaborate in a team.
  Committed to honesty, integrity and ethical conduct in all interactions.
• Proficient in Microsoft Office (Word, Excel, Outlook), using IT tools and digital systems,
  with the ability to learn.

To apply:

Send your resume and cover letter by email to: cighr@capgrp.com

Deadline:

Application close on Monday 16th February 2026, 5.00pm

Country Manager

Position Type: Full-time
Location: Honiara, Solomon Island

Only Shortlisted Candidates will be contacted

Capital Insurance Group Limited (CIG) is proudly serving more than 500,00 customers across 5 Pacific markets in Papua New Guinea, Fiji, Tonga, Vanuatu and the Solomon Island. We are committed to providing our customers with the highest standard of service.
We are also committed to sustainability. We believe that sustainable communities are essential for business to succeed and we are working to promote sustainability in our own operations and in the communities, we serve, and we are excited to be part of the future of insurance in the countries we operate.

About the role

We are excited to offer an opportunity for a highly motivated Country Manager to join our Solomon Islands team in a fast -paced and supportive environment. The Country Manager plays a pivotal role in driving the overall success and growth of our operations in the region. This strategic leadership position is focused on ensuring operational excellence, fostering revenue and profit growth, and maintaining compliance with insurance law and regulations.

To achieve these goals, you will need to challenge the status quo and redefine traditional approaches. You will also need to foster stakeholder relationships, ensure risk assessment, and product development.

This is a management position in the organization that reports directly to Group COO. You will work closely with all areas with the Capital Insurance Group to deliver outstanding outcomes and long-term performance.

Key Responsibilities

1. Manage Operations

• Oversee day-to-day operations and ensure efficient and effective functioning of the team, including underwriting and claims.
• Develop and implement operational strategies to enhance productivity and streamline process.

2. Oversee Integration

• Ensure smooth integration of new initiatives and projects into existing operations.
• Foster collaboration and communication across the business to achieve cohesive and integrated business processes

3. Revenue & Profit Growth

•  Develop and execute strategies to drive revenue and profit growth in alignment with the Group’s goal.
•  Identify and capitalize on business development opportunities in the Solomon Island market.

4. Manage Claim

• Supervise and optimize the claims management process to ensure timely and fair resolution.
• Advise clients on available products and services, providing recommendations based on their needs
• Implement measures to reduce claim cost and enhance customer satisfaction.
• Stay updated on company policies, procedures and insurance industry regulations to support customers and the operations effectively.

5. Insurance Product

• Work closely with product development teams to understand market needs and contribute to the creation of innovative insurance product in line with the Group strategy.
• Ensure product offering align with customer demands and regulatory requirements.

6. Insurance Law & Regulations

• Stay abreast of changes in insurance laws and regulations in Solomon Island
• Ensure compliance with all relevant legal requirements and maintain a thorough understanding of the regulatory landscape.

7. Risk Management

• Develop and implement risk management strategies to safeguard company’s interest.
• Identify Assess and mitigate operational and strategic risk.

8. Reinsurance

• Manage reinsurance relationships and agreements to optimize risk distribution.
• Ensure alignment with company goals and compliance with reinsurance contracts.

About you

•  Proven track record of successful leadership at the Senior Leadership level in insurance
•  Strong understanding of insurance products, markets and regulatory environment.
• Excellent strategic thinking, problem solving and decision-making skills.
• Exceptional communication and interpersonal skill with the ability to foster relationships at all levels.
• Demonstrate experience in driving financial performances and achieving growth targets.

Qualifications & Experience

• Bachelor’s degree in business administration finance, insurance or related field. Master’s degree is preferred.
•  Proven experience in Leadership role within the insurance industry, with a focus on managing operations in a similar market.
• In-depth knowledge of insurance laws and regulations in Solomon Islands.
• Strong understanding of risk management claims processing, and reinsurance.
• Professional insurance qualifications (desirable)

To apply:

Send your resume and cover letter by email to: cighr@capgrp.com

Deadline:

Application close on Friday 20th February 2026, 5.00pm.

SENIOR UNDERWRITER

Position Type: Fulltime

Location: Suva, Fiji

Only Shortlisted Candidates will be contacted

Capital Insurance Group is proudly serving more than 500,000 customers across 5 Pacific markets in Papua New Guinea, Fiji, Tonga, Vanuatu and the Solomon Islands. We are committed to providing our customers with the highest standard of service.

We are also committed to sustainability. We believe that sustainable communities are essential for businesses to succeed, and we are working to promote sustainability in our own operations and in the communities, we serve, and we are excited to be a part of the future of insurance in the countries we operate in.

About the role:

We are seeking a dedicated Senior Underwriter (Broker) to evaluate, price, and underwrite complex and high‑value risks submitted through broker channels. The role requires strong technical underwriting capability, a deep understanding of broker distribution, and the ability to maintain underwriting discipline while driving profitable portfolio performance.

Reporting to the Head of Property & Casualty, this role plays a critical part in supporting broker relationships, ensuring service excellence, and contributing to the growth and sustainability of the broker portfolio.

Key responsibilities:

Underwriting and Risk Assessment

• Evaluate and underwrite complex and non‑standard risks in line with underwriting guidelines and risk appetite.
• Analyze exposures, loss history, and coverage requirements to recommend appropriate pricing and terms.

Broker Relationship Management

• Build and maintain strong, trust‑based relationships with brokers to support growth and retention.
• Serve as the primary underwriting contact, providing technical guidance and timely responses.

Portfolio Management

• Monitor performance of the broker portfolio, identifying trends, emerging risks, and improvement opportunities.
• Contribute to underwriting strategies and collaborate with actuarial, claims, and product teams.

Compliance & Governance

• Ensure underwriting decisions adhere to regulations, policies, and internal risk frameworks.
• Maintain accurate and complete underwriting documentation and participate in audits.

Product Development & Market Insight

• Provide market‑driven insights to support product enhancements and pricing reviews.
• Keep informed about competitor activity and industry trends affecting broker distribution.

Mentoring & Leadership

• Provide coaching and technical support to junior underwriters and underwriting assistants.
• Contribute to training initiatives and knowledge sharing within the team.

About You

• Strong technical underwriting skills with the ability to assess complex risks accurately.
• Excellent relationship‑building and negotiation skills, especially with brokers.
• Strong analytical and decision‑making capability with a disciplined, compliance‑focused approach.
• High level of professionalism, communication skills, and stakeholder engagement.

Qualifications and Experience

• Minimum 3-5 years in underwriting, risk assessment or portfolio management.
• Bachelor’s degree in Insurance, Finance, Business, or related field preferred.
• Minimum 5–7 years in commercial underwriting, with at least 2 years in a senior or broker‑facing capacity.
• ANZIIF Senior Associate or equivalent qualification is an advantage.
• Proficiency in underwriting systems, policy administration platforms, and MS Office.

To apply:

Send your resume and a cover letter by email to: cighr@capgrp.com 

Deadline:

Applications close on 13th March 2026, 4:00 pm (Fiji Time)

OPERATIONS MANAGER

Position Type: Fulltime

Location: Suva, Fiji

Only Shortlisted Candidates will be contacted

Capital Insurance Group is proudly serving more than 500,000 customers across 5 Pacific markets in Papua New Guinea, Fiji, Tonga, Vanuatu and the Solomon Islands. We are committed to providing our customers with the highest standard of service.

We are also committed to sustainability. We believe that sustainable communities are essential for businesses to succeed, and we are working to promote sustainability in our own operations and in the communities, we serve, and we are excited to be a part of the future of insurance in the countries we operate in.

About the role:

We are seeking an experienced Operations Manager to oversee, optimize, and strengthen day‑to‑day operational performance across the business. This role plays a critical part in ensuring efficiency, compliance, service excellence, and alignment between strategy and operational execution.

Reporting to the CEO-Fiji, the Operations Manager will lead operational oversight, manage performance governance, strengthen internal controls, and support cross‑functional coordination to achieve consistent service delivery and sustainable business growth.

Key responsibilities:

Operational Oversight & Process Workflow Management

• Oversee day‑to‑day operational activities across underwriting support, policy administration, claims coordination, and customer service.
• Ensure operational workflows are standardized, documented, and aligned with company policies and business objectives.

Performance Monitoring & KPI Management

• Develop, monitor, and report on key operational performance indicators to improve accountability and service delivery.
• Identify performance gaps and implement timely corrective actions.

Risk, Compliance & internal Controls

• Improve alignment and coordination between Distribution, Underwriting, Claims, and Finance to enhance delivery discipline.
• Ensure compliance with underwriting guidelines, policies, regulatory requirements, and audit standards.
• Strengthen internal controls to reduce operational risk and ensure accuracy and service consistency.

Team Leadership & Capability Development

• Provide leadership, coaching, and structured performance management to operations staff.
• Support capability development through training, coaching, and succession planning.

Continuous Improvement & Strategic Execution

• Lead operational improvement initiatives by identifying inefficiencies and implementing workflow enhancements.
• Support system readiness and operational alignment for new products, distribution growth, and strategic initiatives.

Governance & Executive Reporting

• Prepare timely operational reports including KPI dashboards, risk updates, audit outcomes, and service performance trends.
• Provide data‑driven insights to support strategic decision‑making and business planning.

About You

• Strong leadership capability with proven experience managing operational teams.
• Ability to translate strategy into structured operational plans and disciplined execution.
• Strong analytical capability to interpret operational and financial data and implement improvements.
• Excellent communication and stakeholder engagement skills across multiple business units.
• Strong problem‑solving skills with the ability to manage competing priorities and operational pressures.

Qualifications and Experience

• Bachelor’s degree in business, Finance, Operations, or a related field.
• 5–8 years of experience in operations management, preferably within insurance or financial services.
• Professional qualifications such as ANZIIF (Senior Associate) are an advantage.
• Experience developing and analysing KPIs, dashboards, and operational performance reports.
• Strong capability in risk management, internal controls, and compliance.

To apply:

Send your resume and a cover letter by email to: cighr@capgrp.com 

Deadline:

Applications close on 13th March 2026, 4:00pm (Fiji Time)

MEDICAL UNDERWRITER

Position Type: Fulltime

Location: Suva, Fiji

Only Shortlisted Candidates will be contacted

Capital Insurance Group is proudly serving more than 500,000 customers across 5 Pacific markets in Papua New Guinea, Fiji, Tonga, Vanuatu and the Solomon Islands. We are committed to providing our customers with the highest standard of service.

We are also committed to sustainability. We believe that sustainable communities are essential for businesses to succeed, and we are working to promote sustainability in our own operations and in the communities, we serve, and we are excited to be a part of the future of insurance in the countries we operate in.

About the role:

We are seeking a dedicated Medical Underwriter to deliver disciplined and consistent underwriting across Medical, Term Life, and MPI portfolios. This role is essential in ensuring sustainable portfolio growth, protecting against adverse selection, and supporting brokers, partners, and corporate clients with timely and accurate decisions. Reporting to the Manager – Life & Medical, the Medical Underwriter will support renewal defence for key accounts, maintain pricing discipline, and strengthen the specialist underwriting function as the portfolio continues to grow

Key responsibilities:

Risk Assessment & Decision-Making

• Conduct disciplined risk assessment for Medical, Term Life, and MPI submissions, reviewing medical reports, claims history, financial information, and other supporting documents.
• Make underwriting decisions within delegated authority and document decisions accurately in line with underwriting guidelines.

Broker & Partner Support

• Support renewal defence and broker negotiations for group schemes and key accounts.
• Provide guidance to brokers and partners on underwriting requirements and respond to queries professionally and promptly.

Portfolio Sustainability & Monitoring

• Maintain turnaround times to ensure service reliability and consistent decision‑
• Monitor emerging claims trends and identify potential adverse selection issues for escalation.

Compliance & Documentation

• Ensure underwriting decisions comply with internal policies, regulatory requirements, and confidentiality standards.
• Manage new business, renewals, endorsements, and documentation in accordance with portfolio sustainability goals.

Teamwork & Technical Development

• Work collaboratively with internal teams including Sales, Claims, Direct Underwriting, and Customer Service.
• Contribute to strengthening technical capability within the Medical & Life underwriting function.

About You

• Strong analytical skills with the ability to interpret medical, financial, and risk-related documents accurately
• High attention to detail and disciplined approach to assessment and documentation.
• Good communication and interpersonal skills, with the ability to engage professionally with brokers, partners, and internal teams.
• Ability to work independently and manage competing priorities in a fast‑growing portfolio.
• Familiarity with medical terminology, underwriting manuals, and emerging health trends is an advantage.

Qualifications and Experience

• University Certification in Business Administration, Finance, Insurance, Medical Science or a related field.
• 3-5 years of experience in life and/or health insurance underwriting.
• ANZIIF certification or progress towards certification is desirable.
• Proficiency in MS Office applications and willingness to learn underwriting systems.

To apply:

Send your resume and a cover letter by email to: cighr@capgrp.com 

Deadline:

Applications close on 13th March 2026, 4:00pm (Fiji Time)

MARKETING OFFICER

Position: Fulltime

Location: Suva, Fiji

Only Shortlisted Candidates will be contacted

Capital Insurance Group is proudly serving more than 500,000 customers across 5 Pacific markets in Papua New Guinea, Fiji, Tonga, Vanuatu and the Solomon Islands. We are committed to providing our customers with the highest standard of service.

We are also committed to sustainability. We believe that sustainable communities are essential for businesses to succeed, and we are working to promote sustainability in our own operations and in the communities, we serve, and we are excited to be a part of the future of insurance in the countries we operate in.

About the role:

We are seeking a dedicated Marketing Officer to support the coordination and execution of marketing activities across Fiji and Tonga. This role is critical during the organisational transition from Capital Insurance to TISA Insurance, which requires strong delivery discipline, consistency, and timely rollout of branding and communication initiatives.

The Marketing Officer will support campaigns, events, digital activities, and partner engagement, ensuring deliverables are aligned with brand standards and executed within timelines. The role works closely with internal teams, brokers, agents, media partners, and other external stakeholders.

Key responsibilities:

Graphic Design

• Produce digital and print visual assets including graphics, presentations, and marketing collateral.
• Ensure all designs follow brand guidelines and visual identity standards.

Content Creation

• Develop engaging content for social media, email, internal channels, and campaigns.
• Support creation of photography and visual content for events and company milestones.

Brand Identity

• Maintain consistent application of brand elements across all materials and communications.
• Support initiatives that help evolve the visual identity of the brand.

Creative Ideation

• Support brainstorming and concept development for marketing campaigns and projects.
• Contribute ideas to improve brand visibility and engagement.

Market Research

• Assist in monitoring industry trends and competitor activities to inform creative direction.
• Gather insights to support campaign targeting and content development.

Analytics & Optimization

• Support analysis of campaign performance to improve design effectiveness.
• Help identify opportunities to enhance engagement and reach.

Event Management

• Assist in planning, coordinating, and executing marketing and corporate events.
• Liaise with vendors and partners to ensure events run smoothly.

About you:

• Proven customer support or customer‑facing experience.
• Strong customer service orientation and ability to adapt to different audiences
• Excellent communication and presentation skills.
• Ability to multitask, prioritise, and manage time effectively in a fast‑paced environment.
• Analytical thinker with creative problem‑solving skills.
• Experience with website management, basic ICT skills, CRM systems is an advantage.

Qualifications & Experience:

• Tertiary qualification in Business Management, Marketing, Communications or a related field.
• Experience in marketing coordination, events, digital content, or design support is an advantage.
• Strong graphic design and visual communication skills are preferred.
• Ability to work effectively with internal and external stakeholders across markets.

To apply:

Send your resume and a cover letter by email to: cighr@capgrp.com   

Deadline:

Applications close on 13th March 2026, 4:00pm (Fiji Time

AGENCY UNDERWRITER

Position Type: Fulltime

Location: Suva, Fiji

Only Shortlisted Candidates will be contacted

Capital Insurance Group is proudly serving more than 500,000 customers across 5 Pacific markets in Papua New Guinea, Fiji, Tonga, Vanuatu and the Solomon Islands. We are committed to providing our customers with the highest standard of service.

We are also committed to sustainability. We believe that sustainable communities are essential for businesses to succeed, and we are working to promote sustainability in our own operations and in the communities, we serve, and we are excited to be a part of the future of insurance in the countries we operate in.

About the role:

We are seeking a motivated Agency Underwriter to provide fast, consistent, and disciplined underwriting support to the growing agency distribution channel. This role will play a key part in ensuring timely quotations, reliable service delivery, and strong underwriting governance for agency‑submitted risks.

Reporting to the Marketing & Business Development Manager, the Agency Underwriter will help improve conversion rates, strengthen partner confidence, and support controlled growth of the agency portfolio in line with CILF’s distribution and diversification strategy.

Key responsibilities:

Agency Risk Underwriting

• Assess and underwrite agency‑submitted risks in line with underwriting rules, referral thresholds, and internal guidelines.
• Deliver timely and clear underwriting decisions to support agency conversion.
• Monitor portfolio exposure and ensure adherence to risk appetite and quality standards.

Quotation & policy Support

• Provide accurate and timely quotations to agency partners.
• Support policy issuance, renewals, and endorsements alongside the Agency Coordinator and operations teams.
• Respond promptly to agency queries and provide technical underwriting guidance.

Portfolio Quality & Risk Control

• Apply underwriting standards consistently to protect portfolio quality.
• Identify and escalate emerging risks, trends, or exposures.
• Support initiatives to improve risk selection and reduce underwriting errors.

Agency Training & Capability Development

• Assist in training agency partners and internal teams on underwriting guidelines and processes.
• Provide technical support to build underwriting capability within the agency channel.
• Support onboarding workshops for new agency partners.

Operational Coordination & Reporting

• Coordinate with the Agency Coordinator and distribution teams to support training and capability building for agents.
• Collaborate with the Agency Coordinator to ensure smooth workflow and timely processing of agency submissions.
• Track underwriting turnaround times, referrals, and pending cases.
• Prepare reports on underwriting performance, conversion rates, and portfolio insights.

About You

• Strong technical underwriting capability with high attention to detail.
• Excellent communication and stakeholder engagement skills.
• Ability to deliver timely underwriting decisions under competing priorities.
• Analytical thinker with the ability to interpret risk data and portfolio trends.
• Customer‑service orientation with a strong commitment to agency partner support.
• Able to work collaboratively in a fast‑paced environment while managing multiple priorities.

Qualifications and Experience

• Bachelor’s degree in business, Finance, Risk Management, or a related field.
• 3–5 years’ underwriting experience, preferably in general insurance or agency distribution.
• Strong understanding of underwriting principles, risk assessment, and portfolio management.
• Experience handling retail, SME, or agency‑submitted insurance risks.
• Knowledge of insurance products, regulatory requirements, and claims exposure.
• ANZIIF certification (or progress toward certification) is an advantage.
• Proficiency in MS Office and insurance policy administration systems.

To apply:

Send your resume and a cover letter by email to: cighr@capgrp.com 

Deadline:

Applications close on 13th March 2026, 4:00pm (Fiji Time)

AGENCY COORDINATOR

Position Type: Fulltime

Location: Suva, Fiji

Only Shortlisted Candidates will be contacted.

Capital Insurance Group is proudly serving more than 500,000 customers across 5 Pacific markets in Papua New Guinea, Fiji, Tonga, Vanuatu and the Solomon Islands. We are committed to providing our customers with the highest standard of service.

We are also committed to sustainability. We believe that sustainable communities are essential for businesses to succeed, and we are working to promote sustainability in our own operations and in the communities, we serve, and we are excited to be a part of the future of insurance in the countries we operate in.

About the role:

We are seeking a dedicated Agency Coordinator to support the growth, coordination, and operational efficiency of the agency distribution channel in Fiji. This role plays a critical part in ensuring smooth processing of agency submissions, consistent turnaround times, and an organized operational interface for agency partners.

Working closely with the Marketing & Business Development Manager, the Agency Coordinator will manage agency administration, support onboarding and activation activities, coordinate workshops and promotional events, and help improve conversion rates by ensuring timely and accurate execution of agency-related processes.

Key responsibilities:

Agency Administration & Processing

• Coordinate and process agency quotes, new business, renewals, endorsements, and policy adjustments.
• Ensure accurate documentation and compliance with underwriting guidelines.
• Monitor pipeline and follow up on outstanding items to improve conversion rates.

Agency Partner Support & Coordination

• Serve as the central operational contact point for agency partners.
• Respond to queries and facilitate communication between agencies and internal teams.
• Track and support agency performance metrics and renewal schedules.

Agency Activation & Growth Support

• Support onboarding, activation, and capability‑building workshops for agency partners.
• Assist with agency workshops, roadshows, and promotional events.
• Coordinate marketing initiatives and campaign rollouts.

Operational Efficiency & Reporting

• Monitor turnaround times and processing volumes for agency business.
• Maintain accurate records and generate periodic reports.
• Identify bottlenecks and recommend process improvements.

Compliance & Quality Control

• Ensure submissions comply with underwriting and regulatory requirements.
• Support audit and internal control processes.

About You

• Strong coordination and organizational skills with the ability to manage multiple workflows.
• Excellent communication and relationship‑building skills to work effectively with agency partners and internal teams.
• High attention to detail, accuracy, and ability to maintain reliable processing standards.
• Proactive, adaptable, and able to work effectively in a fast‑paced, deadline‑driven environment.
• Customer‑focused mindset with a practical approach to problem‑solving and service delivery.

Qualifications and Experience

• Diploma or bachelor’s degree in business administration, Finance, Marketing, or related field.
• 2-4 years’ experience in insurance operations, underwriting support, policy administration, or distribution support.
• Understanding of general insurance products and end‑to‑end policy lifecycle processes.
• Experience working with agency or broker channels is an advantage.
• Proficiency in MS Office and insurance policy administration systems.

To apply:

Send your resume and a cover letter by email to: cighr@capgrp.com 

Deadline:

Applications close on 13th March 2026, 4:00pm (Fiji Time)

Senior Financial Account

Position: Fulltime

Location: Port Vila, Vanuatu

Only shortlisted candidate will be contacted, and we welcome applications from candidates based in Vanuatu and Fiji.

Capital Insurance Group is proudly serving more than 500,000 customers across 5 Pacific markets in Papua New Guinea, Fiji, Tonga, Vanuatu and the Solomon Islands. We are committed to providing our customers with the highest standard of service.

We are also committed to sustainability. We believe that sustainable communities are essential for businesses to succeed, and we are working to promote sustainability in our own operations and in the communities, we serve, and we are excited to be a part of the future of insurance in the countries we operate in.

About the role:

We are seeking a highly motivated Senior Financial Accountant to join our Finance Team. Reporting to the Group Financial Controller, the Senior Financial Accountant will play a key role in ensuring accurate financial management and statutory reporting, streamlining month-end processes, and maintaining strong control over operational and capital expenditures of Vanuatu. You will also be responsible for effective asset management and supporting continuous improvements within the finance function.

Key responsibilities:

• Lead the month-end and year-end closing processes
• Ensure timely and accurate completion of all month-end reconciliations, journal entries, and regular financial reports
• Prepare and present financial reports tailored to the business’s needs
• Compile and submit regulatory returns
• Support the development of budgets and financial forecasts
• Assist with taxation, statutory compliance, and audit activities
• Contribute to process improvements while maintaining robust financial controls
•  Provide ad hoc support to the broader finance team as required

About you:

• Proven ability to apply initiative and strong accounting knowledge to deliver results within tight deadlines
•  Excellent organizational, communication, and interpersonal skills
•  Strong numeracy, analytical, and conceptual thinking abilities
• Ability to collaborate effectively and mentor junior team members
•  Self-motivated with the capacity to work independently with minimal supervision

Qualifications & Experience:

• Qualified CA/CPA or near completion, with a minimum of 5 years’ experience in finance or relevant experience gained within a chartered firm
•  Experience preparing financial statements
•  Knowledge of IFRS
•  Excellent Communication and problem-solving skills
•  Proficient in Microsoft Excel (intermediate to advanced), Word, and PowerPoint

To apply:

Send your resume and a cover letter by email to: cighr@capgrp.com

Deadline:

Applications close on 20th March 2026, 5.00pm.