Careers

CREDIT CONTROLLER (PORT MORESBY)(Closed)

About the Role

Capital Insurance Group Limited (CIG), is a wholly PNG-owned company providing life and general insurance products to individuals and the corporate market. We are trusted by over 100,000 Pacific Businesses and Individuals to provide them with protection against the unexpected – a trust that we always respect, and reward.

CIG continues to expand hence we are looking for a suitable candidate to join our team in the Port Moresby office. The potential candidate will be reporting to the Finance Manager and will be working closely with the Underwriting team to deliver organizational objectives and to maintain optimal team efficiency.
The purpose of this role is to provide strong controls over the accounts receivable function of the business and ensure that all debts are settled on a timely basis.

This includes but is not limited to:

•  Build and maintain relationships with internal and external stakeholders
•  Receipting, allocation, and reconciliation of payments to relevant accounts
•  Producing monthly Debtor Reports
•  Month end procedures and ledger management
•  Liaise with Customer Service & Underwriting teams on outstanding items & queries
•  Perform other ad-hoc duties consistent with skills and experience
•  Adhere to internal policy, system processes and external requirements

The ideal candidate must:

• Relevant bachelor and/or Tertiary qualification in Accounting or Business management.
• At least 1-3 years of working experience gained from financial institution
• Be able to learn new procedures quickly and adapt to the change
• Strong communication skills (both verbal and written) and ability to confidently build working relationships with stakeholders at all levels
• Have strong computer and analytical skills
•  Be customer oriented and punctual with good attitude to work

How to Apply

Interested Parties are asked to submit their applications together with a copy of their CV, details of previous work experience and contactable references by email to: cighr@capgrp.com.

Closing Date of Application is Wednesday 15th March 2023, 5.00pm.

Head of People and Culture
Capital Insurance Group Limited
PO Box 254, Waigani
National Capital District

GROUP FINANCIAL CONTROLLER (PORT MORESBY)Closed)

About the Role

Capital Insurance Group Limited (CIG), is a wholly PNG-owned company providing life and general insurance products to individuals and the corporate market. We are trusted by over 100,000 Pacific Businesses and Individuals to provide them with protection against the unexpected – a trust that we always respect, and reward.

CIG continues to expand hence we are looking for a suitable candidate to join our team in the Port Moresby office, Papua New Guinea. The potential candidate will be reporting to the Group Chief Financial Officer (GCFO) and working closely with the Finance teams in both Fiji and PNG including Country Managers in our chosen markets. The Group Financial Controller acts as 2iC to the GCFO on all finance-related matters.
Responsibilities of this

Responsibilities of this role will include:

• Assist the CFO in managing the overall Head office Finance Function.
• Assist in the preparation of papers and presentations for internal & board audiences.
• Prepare the Group consolidated result monthly.
• Ensure accurate preparation, completion and review of the Group’s financial reporting requirements, including managing all relevant stakeholders throughout the process.
•  Leading & ensuring the timely preparation of all regulatory reporting and returns to a consistently high standard.
•  Prepare accounting papers and recommend reporting treatment for complex transactions.
•  Develop and maintain a strong relationship with the external auditor to manage the auditor timetable and provide timely and sufficient audit evidence and responses to their queries.
•  Manage and monitor the governance of financial reporting process.
• Preparation of financial information and analysis in response to requests from Senior Management.
• Provide oversight of work performed by more junior members in the team, provide ongoing coaching and training.
•  Work closely with IT and the business to develop and implement process and financial system improvements.
•  Lead the project to implement IFRS 17, providing technical expertise and perspective on key decisions, interpretations, refinements to solutions/systems and problem solving.
• Key liaison with the reinsurers, bankers, tax advisors and other consultants to ensure that the information flow between the parties is undertaken in a timely and accurate manner.

The ideal candidate must:

• CPA/CA qualified
• 8-10 years’ experience in similar roles.
•  Insurance industry background required.
•  Group financial reporting and IFRS 17 knowledge
• Outstanding interpersonal and communication skills
• Experience re-designing processes and controls, process simplification and automation with ability to identify and manage risk in the reporting area.
•  People manager and mentor experience
•  Strong commercial negotiation, influencing and stakeholder management.

Ability to work autonomously and under broad direction. A competitive remuneration package will be negotiated with the successful applicant.

How to Apply

Interested Parties are asked to submit their applications together with a copy of their CV, details of previous work experience and contactable references by email to: cighr@capgrp.com.

Closing Date of Application is Wednesday 15th March 2023, 5.00pm.

Head of People and Culture
Capital Insurance Group Limited
PO Box 254, Waigani
National Capital District

HEAD OF CLAIMS (PORT MORESBY)(Closed)

About the Role

Capital Insurance Group Limited (CIG), is a wholly PNG-owned company providing life and general insurance products to individuals and the corporate market. We are trusted by over 100,000 Pacific Businesses and Individuals to provide them with protection against the unexpected – a trust that we always respect, and reward.

CIG continues to expand hence we are looking for suitable candidates to join our team in the Port Moresby office. This is a Senior Leadership position; therefore, the individual is part of the CIG Senior Leadership Team and will be responsible for overseeing the Claims functions for the Life & Medical and General businesses in Papua New Guinea.

This position reports which directly to the Group Chief Operating Officer and is primarily responsible for:

• The effective management of all claims received processing and reporting for the CIG businesses
•  Ensuring that the claims process is observed and always strives for best practice throughout the claim’s management lifecycle
• Ensuring good team leadership
• Managing client and stakeholder relationships
•  Ensuring that there is compliance with all audit and regulatory requirements
•  Supervision and management of all claims, including the processing and reporting for all CIG businesses (PNG Focus)
•  Leadership responsibilities, including 5 direct reports
•  Claims staff training and mentoring

The ideal candidate must demonstrate:

• A clear understanding of general and medical insurance claims process knowledge.
•  Having attained a business degree or equivalent from a recognized institution.
• ANZIIF qualification
• At a minimum of 5 years work experience in a similar role
•  Good communication (oral and written), analytical ability to read numbers and trends.
• An ability to work with and lead a diverse team
• Management of re-insurance claims submissions and recoveries
• Dispute resolution and stakeholder management experience

A competitive remuneration package will be negotiated with the successful applicant.

How to Apply

Interested Parties are asked to submit their applications together with a copy of their CV, details of previous work experience and contactable references by email to: cighr@capgrp.com.

Closing Date of Application is Wednesday 15th March 2023, 5.00pm.

Head of People and Culture
Capital Insurance Group Limited
PO Box 254, Waigani
National Capital District

REINSURANCE ANALYST (PORT MORESBY OR FIJI)(Closed)

About the Role

Capital Insurance Group Limited (CIG), is a wholly PNG-owned company providing life and general insurance products to individuals and the corporate market. We are trusted by over 100,000 Pacific Businesses and Individuals to provide them with protection against the unexpected – a trust that we always respect, and reward.

CIG continues to expand hence we are looking for a suitable candidate to join our team in the Port Moresby office in Papua New Guinea or Suva office in Fiji. The potential candidate will be reporting to the Group Financial Controller and collaborate with reinsurance brokers, several internal departments to report and validate the accuracy of reinsurance ceded, reinsurance liabilities and reinsurance assets.

Responsibilities of this role will include:

• Liaising with various functions underwriters, claims adjusters, brokers, and finance.
•  Managing reinsurance claims reporting and recovery process.
•  Support reinsurance claims and accounting processes.
• Complete data analysis and reconciliations for quality control of claims attachment and premium registration.
• Communicate and resolve issues impacting efficient execution of ceded reinsurance programs.
• Produce accurate reporting for internal Finance and Claims teams.
• Assist in the preparation of papers and presentations for internal & board audiences.
• Overall function process monitoring and improvement.
• Ad-hoc Reinsurance related projects.

The ideal candidate must:

• 3-5 years’ experience in analytics function, preferably in the re/insurance industry.
• Re/insurance designations; degrees and/or certifications in data analytics, statistics, or accounting.
•  Strong understanding of reinsurance terminology & insurance products
•  Understanding of ceded reinsurance process from placement through to reporting.
•  Ability to compare data sources, reports, or results over time and prepare concise trend analysis and observations.
• Strong Organizational skills / verbal communication skills.
• Proficient with all Microsoft Office Products (Excel, PowerPoint, Word, etc.)

A competitive remuneration package will be negotiated with the successful applicant.

How to Apply

Interested Parties are asked to submit their applications together with a copy of their CV, details of previous work experience and contactable references by email to: cighr@capgrp.com.

Closing Date of Application is Wednesday 15th March 2023, 5.00pm.

Head of People and Culture
Capital Insurance Group Limited
PO Box 254, Waigani
National Capital District

COMPLIANCE MANAGER (PNG OR FIJI BASED)(Closed)

About the Role

Capital Insurance Group Limited (CIG), is a wholly PNG-owned company providing life and general insurance products to individuals and the corporate market. We are trusted by over 100,000 Pacific Businesses and Individuals to provide them with protection against the unexpected – a trust that we always respect, and reward.

CIG continues to expand hence we are looking for a suitable candidate to join our team in the Port Moresby office in Papua New Guinea or Suva in Fiji. The potential candidate will be reporting to the Head of Risk and will be an integral member of the broader Risk and Governance team. This role will support the Group’s efforts to maintain a strong and effective compliance culture.

Responsibilities of this role will include:

• Collate and analyse management information and assist in the preparation of compliance reports to Board, Board Committees and business unit management.
• Improve and develop additional policies and procedures as the Group function continues to develop and the regulatory landscape continues to change.
• Carry out thematic reviews according to the annual Compliance Plan.
• Contribute to the maintenance of the Group compliance reporting calendar, and ensure all regulatory returns are made by the required deadlines.
•  Identify developments in laws and regulations applicable to the businesses of Group, assess relevance and ensure appropriate internal communication of requirements.
• Carry out routine and on-going compliance monitoring of the business, including licensing, financial sanctions, anti-money laundering and financial crime, fraud and complaints.
•  Assist in the preparation for audits and reviews by external regulators.
•  Responsible for managing any regulator’s requests for information.
•  Develop appropriate compliance training materials and deliver training, particularly to support internal control policies.

The ideal candidate must:

• At least 5 years of working experience gained from financial institutions in compliance/risk/audit.
•  A proven track record of successfully implementing and monitoring regulatory compliance controls in a complex environment.
•  Good understanding of risk management principles and practice would be beneficial.
•  Highly developed problem-solving skills, combined with a curious and creative mind-set.
• Strong analytical skills, organisational skills and a high attention to detail
•  Strong communication skills (both verbal and written) and ability to confidently build working relationships with stakeholders at all levels
• Relevant Bachelor and/or Tertiary qualifications in compliance and/or risk management, commerce, business management or law

Ability to work autonomously and under broad direction. A competitive remuneration package will be negotiated with the successful applicant.

How to Apply

Interested Parties are asked to submit their applications together with a copy of their CV, details of previous work experience and contactable references by email to: cighr@capgrp.com.

Closing Date of Application is Wednesday 15th March 2023, 5.00pm.

Head of People and Culture
Capital Insurance Group Limited
PO Box 254, Waigani
National Capital District

RISK MANAGER (PNG OR FIJI BASED)Closed)

About the Role

Capital Insurance Group Limited (CIG), is a wholly PNG-owned company providing life and general insurance products to individuals and the corporate market. We are trusted by over 100,000 Pacific Businesses and Individuals to provide them with protection against the unexpected – a trust that we always respect, and reward.

CIG continues to expand hence we are looking for a suitable candidate to join our team in the Port Moresby office in Papua New Guinea or Suva office in Fiji. The potential candidate will be reporting to the Head of Risk and will be an integral member of the broader Risk and Governance team. This role will work closely with Country Managers and Head of functions to protect and support businesses within risk scope.

Responsibilities of this role will include:

• Overseeing the management and operation of the overarching Enterprise Risk Management Framework and compliance with underlying prudential standards.
•  Monitoring and overseeing any required remediation of material risk events and control weaknesses and ensuring continuous improvement, driving risk awareness and a positive risk culture.
• Preparation and presentation of pro-active risk reporting for the Board Audit Risk & Compliance Committee at least quarterly
•  Providing support and subject matter expertise in relation to strategic initiatives, business continuity planning and projects.
•  Facilitate workshops to undertake risk and control assessments, maintaining relevant documents.
•  Provide insights on root cause(s), identify actions to be implemented to prevent such losses in the future and ensure operational loss/compliance incidents are resolved in a timely manner.
•  Monitor and report on key risk indicators and internal control performance to relevant internal stakeholders.
•  Contribute to strengthening the divisional risk culture through increasing awareness of risk management and compliance.

The ideal candidate must:

• At least 5 years of working experience gained from financial institutions in risk management/audit.
•  Sound understanding of an enterprise risk management framework.
• Experience in controls assurance and conducting risk and control assessments with a solid understanding of financial services regulations is highly desirable
•  Highly developed problem-solving skills, combined with a curious and creative mind-set.
•  Strong analytical skills, organisational skills and a high attention to detail
•  Strong communication skills (both verbal and written) and ability to confidently build working relationships with stakeholders at all levels
•  Relevant Bachelor and/or Tertiary qualifications in compliance and/or risk management, commerce, business management or law.

Ability to work autonomously and under broad direction. A competitive remuneration package will be negotiated with the successful applicant.

How to Apply

Interested Parties are asked to submit their applications together with a copy of their CV, details of previous work experience and contactable references by email to: cighr@capgrp.com.

Closing Date of Application is Wednesday 15th March 2023, 5.00pm.

Head of People and Culture
Capital Insurance Group Limited
PO Box 254, Waigani
National Capital District

SERVICE PROVIDER MANAGER (PORT MORESBY)(Closed)

About the Role

Capital Insurance Group Limited (CIG), is a wholly PNG-owned company providing life and general insurance products to individuals and the corporate market. We are trusted by over 100,000 Pacific Businesses and Individuals to provide them with protection against the unexpected – a trust that we always respect, and reward.

CIG continues to expand hence we are looking for a suitable candidate to join our team in the Port Moresby office. The potential candidate will be reporting to the Service Provider & JAVLN Manager and will be working closely with the Claims and Underwriting Officers to deliver organizational objectives and to maintain optimal team efficiency.

This position is primarily responsible assisting with direct sales and underwriting to enhance growth and retention. This includes but is not limited to:

• Hold effective relationships with all network providers including regular training of admin staff and early resolution of problems.
•  Help drive great patient experience at network providers
•  Use data to report on the performance of all network providers and recommend changes
•  Ensure network provider billing is current, accurate and timely (work closely with Finance)
• Training of all new staff into the claims team
•  Work with marketing to promote Capital within service provider locations
•  Ensure network provider agreements are current, standard and drive good commercial outcomes
•  Onboard new service providers where required

The ideal candidate must:

• Hold effective relationships with all network providers including regular training of admin staff and early resolution of problems.
•  Help drive great patient experience at network providers
•  Use data to report on the performance of all network providers and recommend changes
•  Ensure network provider billing is current, accurate and timely (work closely with Finance)
• Training of all new staff into the claims team
•  Work with marketing to promote Capital within service provider locations
•  Ensure network provider agreements are current, standard and drive good commercial outcomes
•  Onboard new service providers where required

A competitive remuneration package will be negotiated with the successful applicant.

How to Apply

Interested Parties are asked to submit their applications together with a copy of their CV, details of previous work experience and contactable references by email to: cighr@capgrp.com.

Closing Date of Application is Wednesday 15th March 2023, 5.00pm.

Head of People and Culture
Capital Insurance Group Limited
PO Box 254, Waigani
National Capital District

CLAIMS CONSULTANT (KOKOPO)(Closed)

About the Role

Capital Insurance Group Limited (CIG), is a wholly PNG-owned company providing life and general insurance products to individuals and the corporate market. We are trusted by over 100,000 Pacific Businesses and Individuals to provide them with protection against the unexpected – a trust that we always respect, and reward.

CIG continues to expand hence we are looking for a suitable candidate to join our team in the Kokopo office. The potential candidate will be reporting to the Mobile Sales Manager and will be working closely with the Claims and Underwriting Officers to deliver organizational objectives and to maintain optimal team efficiency.

This position is primarily responsible assisting with direct sales and underwriting to enhance growth and retention. This includes but is not limited to:

• Facilitating customers’ claims from start to finish and provide update to branch team leader on how claims are tracking
•  Ensuring that customers are kept updated on progress of their claims
•  Maintaining a high level of claims service through communication and resolving issues/queries on time.
•  Assisting with Sales and Underwriting with Risk surveys on existing and new commercial properties
• Prepare new business quotations on general products offered by Capital’s General Insurance Claims

The ideal candidate must:

• Have completed Grade 12 or tertiary institution
•  Be a ANZIIF Associate or under the study program
•  Be able to learn new procedures quickly and adapt to the change
•  Have proven effective written and verbal communication skills
•  Have strong computer and analytical skills
•  Be customer oriented and punctual with good attitude to work
•  Have previous claims experience within Insurance industry (preferable but not necessary).

A competitive remuneration package will be negotiated with the successful applicant.

How to Apply

Interested Parties are asked to submit their applications together with a copy of their CV, details of previous work experience and contactable references by email to: cighr@capgrp.com.

Closing Date of Application is Wednesday 15th March 2023, 5.00pm.

Head of People and Culture
Capital Insurance Group Limited
PO Box 254, Waigani
National Capital District

Business Partner, PEOPLE & CULTURE (FIJI)(Closed)

About the Role

Capital Insurance Limited (CIL) is a PNG wholly owned company providing life and general insurance products to individuals and the corporate market. We are trusted by over 100,000 Pacific Businesses and Individuals to provide them with protection against the unexpected – a trust that we always respect, and reward.

CIL continues to expand hence we are looking for suitable candidates to join our team in the Suva office. This potential candidate will be reporting operationally to the General Manager – CIL and administratively to the Head of People & Culture in the Head Office, Papua New Guinea. This role will be an integral member of the People & Culture team and will be responsible for overseeing the People aspects for the CIL businesses in Fiji, Tonga and Vanuatu.

Responsibilities of this role will include:

• Develop and implement P&C strategies and initiatives
•  Manage the recruitment, selection, and on-boarding processes
•  Provides HR policy guidance and interpretation
•  Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
• Provide advice and coaching on P&C matters
•  Manage the performance management system
•  Manage the time and attendance management system
•  Administration of staff insurance policy and plans
•  Coordinate the performance review and appraisal process
•  Coordinate the exit and termination processes
•  Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
•  Monthly reporting to Head of People & Culture

The ideal candidate must demonstrate:

• Relevant tertiary education in HR or related field
•  At least 5 years of work experience in HR roles
• Knowledgeable in the various Employment Relations Acts
•  A member of Fiji Human Resource Institute is an advantage but not necessary
•  Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
•  Excellent attention to detail and interpersonal skills
•  Ability to meet deadlines under pressure
•  Ability to initiate and drive projects to completion

The successful individual will be working with the CIL Teams in Fiji, Tonga, Vanuatu. A competitive remuneration package will be negotiated with the successful applicant.

How to Apply

Interested Parties are asked to submit their applications together with a copy of their CV, details of previous work experience and contactable references by email to: cighr@capgrp.com.

Closing Date of Application is Wednesday 15th March 2023, 5.00pm.

Head of People and Culture
Capital Insurance Group Limited
PO Box 254, Waigani
National Capital District

CLAIMS MANAGER (FIJI)(Closed)

About the Role

Capital Insurance Limited (CIL) is a PNG wholly owned company providing life and general insurance products to individuals and the corporate market. We are trusted by over 100,000 Pacific Businesses and Individuals to provide them with protection against the unexpected – a trust that we always respect, and reward.

CIL continues to expand hence we are looking for suitable candidates to join our team in the Suva office. This potential candidate will be reporting operationally to the General Manager – CIL and administratively to the Head of People & Culture in the Head Office, Papua New Guinea. This role will be an integral member of the People & Culture team and will be responsible for overseeing the People aspects for the CIL businesses in Fiji, Tonga and Vanuatu.

This position reports which directly to the CIL General Manager and is primarily responsible for:

• The effective management of all claims received, processing and reporting for the CIL businesses
•  Ensuring that the claims process is observed and always striving for best practices throughout the claim’s management process
• Ensuring good team leadership
•  Managing client and stakeholder relationships
• Ensuring that there is compliance with all audit and regulatory requirements

The ideal candidate must demonstrate:

• A clear understanding of general and medical insurance claims process knowledge.
•  Having attained a business degree or equivalent from a recognized institution.
• ANZIIF qualification or equivalent
•  At a minimum of 5 years work experience in a similar role
• Good communication (oral and written), analytical ability to read numbers and trends.
•  An ability to work with and lead a diverse team

The successful individual will be working with the CIL Teams in Fiji, Tonga, Vanuatu. A competitive remuneration package will be negotiated with the successful applicant.

How to Apply

Interested Parties are asked to submit their applications together with a copy of their CV, details of previous work experience and contactable references by email to: cighr@capgrp.com.

Closing Date of Application is Wednesday 15th March 2023, 5.00pm.

Head of People and Culture
Capital Insurance Group Limited
PO Box 254, Waigani
National Capital District

CLAIMS SUPPORT (PORT MORESBY)(Closed)

About the Role

Capital Insurance Group Limited (CIG), is a wholly PNG-owned company providing life and general insurance products to individuals and the corporate market. We are trusted by over 100,000 Pacific Businesses and Individuals to provide them with protection against the unexpected – a trust that we always respect, and reward.
CIG continues to expand hence we are looking for a suitable candidate to join our team in the Port Moresby office. The potential candidate will be reporting to the Team Leader for General Insurance Claims and will be working closely with the Claims and Underwriting Officers to deliver organizational objectives and to maintain optimal team efficiency.

This position is primarily responsible for the day-to-day execution of underwriting administrative duties. This includes but is not limited to:

• Providing exceptional claims service delivery.
• Contribute positively to distributor and external stakeholder relationships.
• Contribute ideas for the continual improvements in Capital’s medical & life insurance claims systems and processes.
• Communicating regularly with the underwriting team on underwriting queries

The ideal candidate must:

•  Have completed Grade 12 or tertiary institution
•  Be a ANZIIF Associate or under the study program
•  Be able to learn new procedures quickly and adapt to the change
•  Have proven effective written and verbal communication skills
•  Have strong computer and analytical skills
• Be customer oriented and punctual with a good attitude to work
•  Have previous claims experience within Insurance industry (preferable but not necessary).

A competitive remuneration package will be negotiated with the successful applicant.

How to Apply

Interested Parties are asked to submit their applications together with a copy of their CV, details of previous work experience and contactable references by email to: cighr@capgrp.com.

Closing Date of Application is Wednesday 15th March 2023, 5.00pm.

Head of People and Culture
Capital Insurance Group Limited
PO Box 254, Waigani
National Capital District

CLAIMS CONSULTANTS X2 (PORT MORESBY)(Closed)

About the Role

Capital Insurance Group Limited (CIG), is a wholly PNG owned company providing life and general insurance products to individuals and the corporate market. We are trusted by over 100,000 Pacific Businesses and Individuals to provide them with protection against the unexpected – a trust that we always respect, and reward.
CIG continues to expand hence we are looking for suitable candidates to join our team in the Port Moresby office. The potential candidates will be reporting to the Team Leader for Medical & Life Claims and will be working closely with the Claims and Underwriting Officers to deliver organizational objectives and to maintain optimal team efficiency.

This position is primarily responsible for the day-to-day execution of medical and life claims administrative duties. This includes but is not limited to:

• Providing exceptional claims service delivery
• Contribute positively to distributor and external stakeholder relationships.
•  Contribute ideas for the continual improvements in Capital’s medical & life insurance claims systems and processes.
• Ensuring claims are paid within benefit limits.

The ideal candidate must:

• Have completed Grade 12 or tertiary institution
• Be a ANZIIF Associate or under the study program
•  Be able to learn new procedures quickly and adapt to the change
•  Have proven effective written and verbal communication skills
•  Have strong computer and analytical skills
•  Be customer oriented and punctual with good attitude to work
•  Have previous claims experience within Insurance industry (preferable but not necessary).

A competitive remuneration package will be negotiated with the successful applicant.

How to Apply

Interested Parties are asked to submit their applications together with a copy of their CV, details of previous work experience and contactable references by email to: cighr@capgrp.com.

Closing Date of Application is Wednesday 15th March 2023, 5.00pm.

Head of People and Culture
Capital Insurance Group Limited
PO Box 254, Waigani
National Capital District