Careers

Business Partner – People & Culture (CIL)

Location: Suva, Fiji

Position: Business Partners

“Ensure that the candidate has working rights in Fiji” 

At Capital Insurance Limited (CIL) we have a dedicated team of over 120 people who proudly serve a vast network of over 500,000 customers across Papua New Guinea, Fiji, Tonga, Vanuatu and Solomon Islands. We are committed to providing excellent service and sustainable growth and are excited to be a part of the future of insurance in the countries we operate in.

About The Role

As a Business Partner in our People & Culture Team, you will partner without our leadership to strategically align human capital initiatives with our core business objectives. In this role, your expertise in talent meaningful change thought our organization. Based in our Suva Office in Fiji, you will design and ultimately enhance overall business performance. As a trusted advisor, you will work closely with key stakeholders to identify challenges and delivers both strategic and operational HR solutions that are tightly aligned with our business goals.

Key Responsibilities Include

• Partner with business leaders to deliver effective people strategy and drive organization performance.
• Act as a trusted advisor on all people-related matter including workforce planning, talent management, employee relations, and change initiatives.
• Champion a high-performance culture by supporting leadership development, engagement, and continuous feedback practices.
• Collaborate with centers of excellence (Talent, Learning, Reward, etc…) to deliver integrated people solutions.
• Use data-driven insights to influence decision-making and measure the impact of people initiatives.
• Support the implementation of key People & Culture programs and policies, ensuring compliance with relevant employment laws and regulations.

Qualifications & Experience

• Bachelor’s degree in human resources, Business Administration, Psychology, or related filed.
• A minimum of 5 years of experience as an HR Business Partner or in similar strategic HR role.
• Strong understanding of HR best practices, employment law, and regulatory requirements in the insurance industry.
• Excellent interpersonal and communication skills with the ability to influence and build lasting relationships with diverse stakeholders.
• Analytical mindset with the ability to interpret HR metrics and translate data into actionable insights.
• High degree of professionalism, integrity, and confidentiality.

Benefits

• Competitive salary and benefit package.
• Performance-based bonus opportunities.
• Comprehensive health coverage
• A supportive, purpose-driven work culture.
• Ongoing professional development and career growth.

To Apply

Send your resume and cover letter to cighr@capgrp.com

Deadline:

Applications will be accepted until the 09th May 2025 till 4:00pm [Fiji Time].

Senior Medical & Life Underwriter (CIL)

Location: Suva, Fiji

Position: Senior Medical & Life Underwriter

“Ensure that the candidate has working rights in Fiji” 

At Capital Insurance Limited (CIL) we have a dedicated team of over 120 people who proudly serve a vast network of over 500,000 customers across Papua New Guinea, Fiji, Tonga, Vanuatu and Solomon Islands. We are committed to providing excellent service and sustainable growth and are excited to be a part of the future of insurance in the countries we operate in.

About The Role

We are seeking a skilled and analytical Senior Medical & Life Underwriter with a strong background in medical risk assessment and life insurance policies. This role is critical to ensuring the sustainability, profitability and quality of our life and health insurance portfolio.

Based in our Suva office in Fiji, you will evaluate insurance applications, collaborate with medical professionals, brokers, and agents, and drive strategic underwriting objectives. This is a high-impact position that offers cross-functional collaboration and exposure to both local and regional operations.

Key Responsibilities Include

• Evaluate applications for medical, term life, and group life insurance, including medical histories and supporting documents.
• Assess risk factors to determine appropriate coverage, exclusions, and premium rates.
• Liaise with brokers, agents, and medical professionals to gather relevant information and provide timely decisions.
• Work closely with claims, actuarial, and sales teams to ensure seamless underwriting and policy servicing.
• Clarify underwriting appetite in line with reinsurance requirements and licensing boundaries.
• Ensure underwriting practices comply with regulatory standards and internal governance frameworks.
• Maintain accurate and confidential records of underwriting decisions.
• Stay informed on emerging medical conditions, treatments, and insurance market trends.

Qualifications & Experience

• A tertiary qualification in Finance, Insurance, Medical Science, Health Sciences, or a related field (preferred)
• Insurance certification such as ANZIIF or equivalent is an advantage.
• At least 3 years of experience in medical and life underwriting within the insurance industry.
• Strong knowledge of medical terminology, insurance products, and risk assessment practices.
• Proven ability to make sound, well-reasoned underwriting decisions.
• Excellent communication skills to confidently engage with clients, brokers, agents, and internal teams.
• Proficiency in Microsoft Office and familiarity with underwriting systems and tools.

Benefits

• Competitive salary and benefits package.
• Performance-based bonus opportunities.
• Comprehensive health coverage.
• A supportive, purpose-driven workplace culture.
• Ongoing professional development and career advancement opportunities.

To Apply

Send your resume and cover letter to cilhr@capgrp.com.

Deadline:

Applications will be accepted until the 09th May 2025 till 4:00pm [Fiji Time].

Claims Consultant (CIL)

Location: Suva, Fiji

Position: Claims Consultant

“Ensure that the candidate has working rights in Fiji” 
At Capital Insurance Group, we are proud to have a team of over 120 dedicated professionals serving a network of more than 500,000 customers across Papua New Guinea, Fiji, Tonga, Vanuatu, and the Solomon Islands. We are committed to delivering exceptional service and driving sustainable growth as we continue to shape the future of insurance across the Pacific.

About the Role

We are seeking a diligent and detail-oriented Claims Consultant to join our dynamic Claims team. Based at our Suva Office in Fiji, the successful candidate will be responsible for the timely and accurate processing of outpatient medical claims. The role requires a strong finance or accounting background to ensure financial accuracy, cost control, and compliance with policy terms and regulatory requirements.

Key Responsibilities Include

• Analyze claims data and apply financial expertise to detect irregularities, ensure correct billing, and prevent fraud.
• Reconcile processed claims with finance systems to ensure accurate payouts.
• Maintain accurate claims records and documentation for auditing and reporting purposes.
• Support the finance and actuarial teams by providing claims data analysis and cost trend reporting.
• Receive, assess, and process outpatient medical claims in line with company policies, provider contracts, and regulatory standards.
• Verify the completeness, accuracy, and eligibility of submitted claims.
• Collaborate with healthcare providers and clients to resolve claim queries and discrepancies.
• Assist in reviewing outpatient benefit utilization and suggest process improvements to enhance efficiency and cost control.
• Adhere to service level agreements and uphold high standards of customer service.

Qualifications & Experience

• A tertiary qualification in Finance, Accounting, Insurance, or a related field.
• 2–3 years of experience in claims processing, ideally within a health or general insurance environment.
• Strong knowledge of outpatient medical procedures, terminology, and health insurance policies.\
• Sound understanding of financial principles and accounting systems, including reconciliation processes.
• Proficiency in Microsoft Office Suite, particularly Excel; experience with claims processing systems is an advantage.
• Excellent analytical, communication, and problem-solving skills.
• High attention to detail, with a strong focus on accuracy and confidentiality.

Benefits

• Competitive salary and benefits package.
• Performance-based bonus opportunities.
• Comprehensive health coverage.
• A supportive, purpose-driven work culture.
• Opportunities for professional development and career growth.

How To Apply

Please send your resume and cover letter to cilhr@capgrp.com.

Application Deadline:

Applications close on 9th May 2025 at 4:00 PM [Fiji Time].

Policy Migration Consultant (Fixed-term)

Position: Policy Migration Consultant (Fixed-term)

Location: Port Vila, Vanuatu

Capital Insurance Group is proudly serving more than 500,000 customers across 5 Pacific markets in Papua New Guinea, Fiji, Tonga, Vanuatu and the Solomon Islands. We are committed to providing our customers with the highest standard of service.

We are also committed to sustainability. We believe that sustainable communities are essential for businesses to succeed, and we are working to promote sustainability in our own operations and in the communities, we serve, and we are excited to be a part of the future of insurance in the countries we operate in.

About the role:

We are seeking a dedicated Policy Migration Consultant to support our operations team on a fixed-term basis based in Port Vila, Vanuatu. Reporting to the Country Manager, the Policy Migration Consultant will manage the accurate transition of customer data into the company’s policy management system and ensure that policies are accurately setup, underwritten, documented and financial transactions are correctly attributed.

Key responsibilities:

Customer Records Management

• Create and maintain well-organized client record folders, ensuring all supporting documents and key communications are properly stored and easily accessible.
• Accurately update client information within the company’s policy management system, including product details, lines of business, sums insured, premiums, options, excesses, attribution, sub-limits, optional covers, and contact details.
• Reconcile migrated policies by verifying against payment receipts, statements, bordereaux, and other supporting documentation to ensure data accuracy.
• Conduct detailed administrative investigations across multiple information sources, collaborating with internal teams and external parties as needed to complete accurate reconciliations.
• Identify policies that are no longer active or valid and process cancellations, accordingly, ensuring records reflect their current status.

Customer Communication

• Provide customers and brokers with accurate, complete, and timely documentation and information.
• Engage proactively with customers to clarify or resolve any missing, unclear, or inconsistent information.
• Collect and update customer email addresses within the database and system to facilitate effective communication.
• Offer support to the Business Development team by assisting with policy administration and underwriting activities for designated lines of business as required.

Data Integrity and Process Optimization

• Monitor data and documentation for systemic issues, conducting analysis to identify root causes and proposing practical solutions.
• Contribute to process improvements as directed by management or project leads.
• Educate colleagues on the structure and organization of client folders, emphasizing their role in maintaining data accuracy and consistency.

About you:

• Strong communication and interpersonal skills.
• Proven problem-solving and decision-making abilities.
• Attention to detail and accuracy in data entry.
• Ability to work collaboratively with cross-functional teams.

Qualifications:

• Customer service experience, preferably in insurance, with record management and reconciliation.
• Tertiary qualification in Business, Finance, or related field preferred.
• Currently studying or completed the ANZIIF Associate or similar.
• Proficiency in using policy management software.
• Knowledge of insurance products, policies, and procedures.
• Intermediate skills in MS Excel, Word, and PowerPoint.

To apply:

Send your resume and a cover letter by email to: cighr@capgrp.com

Deadline:

Applications close on 20th June 2025, 5.00pm.

Only Shortlisted Candidates will be contacted