Position: Client Service Officer
Location: Honiara, Solomon Islands

Only Shortlisted Candidates will be contacted

Capital Insurance Group Limited (CIG) is proudly serving more than 500,00 customers across 5 Pacific markets in Papua New Guinea, Fiji, Tonga, Vanuatu and the Solomon Island. We are committed to providing our customers with the highest standard of service.

We are also committed to sustainability. We believe that sustainable communities are essential for business to succeed and we are working to promote sustainability in our own operations and in the communities, we serve, and we are excited to be part of the future of insurance in the countries we operate.

About the role

We are excited to offer an opportunity for a highly motivated Client Services Officer to join our Solomon Islands team in a fast -paced and supportive environment. As a key point of contact for our clients, you will play an important role in delivering outstanding service by handling enquiries and providing accurate information about our insurance products and services.
This role is ideal for a professional, outstanding and enthusiastic individual who is well presented, communicate clearly and confidently and thrives in a dynamic team setting. You will support a range of client and administrative tasks, work closely with colleagues and demonstrates a high standard of workplace conduct while building strong client relationship and delivering positive memorable customer experience.

Key Responsibilities

• Respond to customer inquiries via in person, phone and email providing timely and accurate information.
• Promptly arrange CTP Insurance for customers.
• Assist customer in understanding their insurance policies, claims process and coverage options and assist customer make informed decision.
• Handle and resolve customer complaints, escalating issues to appropriate department when necessary.
• Assist with processing policy renewals, cancellations and endorsement for non-brokered clients, ensuring a seamless and positive experience.
• Assist with registering claims.
• Maintain accurate and detailed records of customer interactions and transactions while identifying opportunities for improvement.
• Collaborate with internal teams to ensure communication and timely resolutions of customer issues.
• Advise clients on available products and services, providing recommendations based on their needs.
• Stay updated on company policies, procedures and insurance industry regulations to support customers and the operations effectively.

Qualifications & Experience

• At least 2-3 years of customer service experience, preferably within the insurance industry.
• Excellent communication and interpersonal skills.
• Ability to emphasize with customers while maintaining professionalism and a compassionate approach.
• Strong problem -solving skills and attention to detail.
• Capable of working independently and collaborate in a team.
  Committed to honesty, integrity and ethical conduct in all interactions.
• Proficient in Microsoft Office (Word, Excel, Outlook), using IT tools and digital systems,
  with the ability to learn.

To apply:

Send your resume and cover letter by email to: cighr@capgrp.com

Deadline:

Application close on Monday 16th February 2026, 5.00pm