Position Type: Fulltime

Location: Suva, Fiji

Only Shortlisted Candidates will be contacted

Capital Insurance Group is proudly serving more than 500,000 customers across 5 Pacific markets in Papua New Guinea, Fiji, Tonga, Vanuatu and the Solomon Islands. We are committed to providing our customers with the highest standard of service.

We are also committed to sustainability. We believe that sustainable communities are essential for businesses to succeed, and we are working to promote sustainability in our own operations and in the communities, we serve, and we are excited to be a part of the future of insurance in the countries we operate in.

About the role:

We are seeking an experienced Operations Manager to oversee, optimize, and strengthen day‑to‑day operational performance across the business. This role plays a critical part in ensuring efficiency, compliance, service excellence, and alignment between strategy and operational execution.

Reporting to the CEO-Fiji, the Operations Manager will lead operational oversight, manage performance governance, strengthen internal controls, and support cross‑functional coordination to achieve consistent service delivery and sustainable business growth.

Key responsibilities:

Operational Oversight & Process Workflow Management

• Oversee day‑to‑day operational activities across underwriting support, policy administration, claims coordination, and customer service.
• Ensure operational workflows are standardized, documented, and aligned with company policies and business objectives.

Performance Monitoring & KPI Management

• Develop, monitor, and report on key operational performance indicators to improve accountability and service delivery.
• Identify performance gaps and implement timely corrective actions.

Risk, Compliance & internal Controls

• Improve alignment and coordination between Distribution, Underwriting, Claims, and Finance to enhance delivery discipline.
• Ensure compliance with underwriting guidelines, policies, regulatory requirements, and audit standards.
• Strengthen internal controls to reduce operational risk and ensure accuracy and service consistency.

Team Leadership & Capability Development

• Provide leadership, coaching, and structured performance management to operations staff.
• Support capability development through training, coaching, and succession planning.

Continuous Improvement & Strategic Execution

• Lead operational improvement initiatives by identifying inefficiencies and implementing workflow enhancements.
• Support system readiness and operational alignment for new products, distribution growth, and strategic initiatives.

Governance & Executive Reporting

• Prepare timely operational reports including KPI dashboards, risk updates, audit outcomes, and service performance trends.
• Provide data‑driven insights to support strategic decision‑making and business planning.

About You

• Strong leadership capability with proven experience managing operational teams.
• Ability to translate strategy into structured operational plans and disciplined execution.
• Strong analytical capability to interpret operational and financial data and implement improvements.
• Excellent communication and stakeholder engagement skills across multiple business units.
• Strong problem‑solving skills with the ability to manage competing priorities and operational pressures.

Qualifications and Experience

• Bachelor’s degree in business, Finance, Operations, or a related field.
• 5–8 years of experience in operations management, preferably within insurance or financial services.
• Professional qualifications such as ANZIIF (Senior Associate) are an advantage.
• Experience developing and analysing KPIs, dashboards, and operational performance reports.
• Strong capability in risk management, internal controls, and compliance.

To apply:

Send your resume and a cover letter by email to: cighr@capgrp.com 

Deadline:

Applications close on 13th March 2026, 4:00pm (Fiji Time)