Position: Fulltime
Location: Port Moresby, Papua New Guinea

Only Shortlisted Candidates will be contacted

Capital Insurance Group is proudly serving more than 500,000 customers across 5 Pacific markets in Papua New Guinea, Fiji, Tonga, Vanuatu and the Solomon Islands. We are committed to providing our customers with the highest standard of service.

We are also committed to sustainability. We believe that sustainable communities are essential for businesses to succeed, and we are working to promote sustainability in our own operations and in the communities, we serve, and we are excited to be a part of the future of insurance in the countries we operate in.

About the role:

We are seeking a proactive and experienced General Claims Team Leader to oversee the day-to-day operations of our general claims team. This leadership role is vital in ensuring efficient claims processing, high team performance, and exceptional customer service. The successful candidate will guide, support, and develop the general claims team, monitor key performance indicators, and collaborate with other departments to drive process improvements and compliance. If you have a strong background in claims management and leadership with a passion for service excellence, we want to hear from you!

Key responsibilities:

• Lead and supervise the general claims team to ensure efficient daily operations and high performance
• Provide coaching, training, and support to develop team members
• Monitor team KPIs and service levels, ensuring targets are met or exceeded
• Handle escalated or complex claims to support resolution efforts
• Review and approve claims within delegated authority limits
• Task jobs via email and JAVLN systems to ensure timely processing
• Identify and implement process improvements for operational efficiency
• Ensure compliance with company policies and regulatory standards
• Collaborate with other departments to streamline claims processes
• Prepare reports and insights on claims performance for senior management

About you:

• Proven leadership skills with experience in claims handling or team supervision
• Strong communication, interpersonal, and coaching abilities
• Excellent organizational and time management skills
• High attention to detail and problem-solving mindset
• Adaptable and open to learning industry changes and procedures
• High integrity, accountability and work ethics

Qualifications & Experience:

• Tertiary qualification in Business, Finance, or related field preferred
• Minimum of 3-5 years’ experience in claims management, insurance, or related fields
• Relevant professional qualification such as ANZIIF Associate CIP (preferred)
• Proven ability to lead and develop a team effectively
• Strong knowledge of claims processes, policies, and industry regulations
• Proficient in MS Office Suite, especially Excel and Word

To apply:

Send your resume and a cover letter by email to: cighr@capgrp.com

Deadline:

Applications close on 5th December 2025, 5.00pm.