Careers

Marketing Executive – Capital Insurance Limited (Fiji based)

Position: Marketing Executive (Fulltime)

Location: Suva, Fiji.

                                                                                                      Applicants must have working rights in Fiji

About the Role

As a Marketing Executive, you will be an integral part of our marketing team and the CIL team assisting in the implementation of various marketing strategies, projects and campaigns to promote our products or services. As someone specializing in Projects and Graphic Design, you will play a crucial role in crafting visually compelling content and executing various marketing projects to promote our products or services. You will work closely with the marketing team to conceptualize, design, and implement marketing materials across multiple channels, ensuring
brand consistency and effective communication with our target audience.

Key Responsibilities Include

• Graphic Design: Create eye-catching visual assets, including digital graphics, infographics, presentations, and
  marketing collateral, adhering to brand guidelines and design principles.
• Project Management: Lead the execution of marketing projects from conception to completion, coordinating
  with internal stakeholders and external vendors to ensure timely delivery and quality output.
• Content Creation: Develop engaging content for digital and print media, such as social media posts, blog
  graphics, email newsletters, and advertising campaigns, leveraging both text and visual elements to convey key
  messages effectively.
• Brand Identity: Maintain and evolve the visual identity of the brand through consistent application of design
  elements, typography, and colour schemes across all marketing materials and touchpoints.
• Creative Ideation: Collaborate with the marketing team to brainstorm and conceptualize innovative marketing
  campaigns and initiatives that resonate with our target audience and differentiate our brand in the market.
• Market Research: Stay updated on industry trends, best practices, and emerging technologies in graphic design
  and marketing, incorporating relevant insights into design concepts and strategies.
• Analytics and Optimization: Analyse the performance of marketing assets and campaigns, leveraging data-driven
  insights to refine designs, improve engagement, and drive conversions.
• Event Management: Oversees all aspects of the event, from planning to execution. Develops the event concept,
  manages the budget, coordinates with vendors, and ensures everything runs smoothly.

Qualifications & Experience

• Bachelor’s degree in marketing, Business, Project Management, or related field
• Minimum of 3 years of experience in marketing, preferably in the Insurance industry
• Previous experience in graphic design and marketing roles, preferably in a project-based environment, is highly desirable.
• Strong understanding of digital marketing channels and tools
• Excellent communication and interpersonal skills
• Excellent creativity and attention to detail, with a passion for visual storytelling and brand expression
• Proficiency in graphic design software, such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), and familiarity with design principles and techniques.
• Ability to work independently and as part of a team
• Detail-oriented with strong organizational skills

Benefits

• Competitive salary
• Bonus potential
• Benefits package

To Apply

Send your resume and cover letter to cilhr@capgrp.com 

Deadline

Applications will be accepted until the 11th of August 2024 till 4.00pm [Fiji Time].

Internal Auditor – Capital Insurance Limited (CIL)

At Capital Insurance Group, we have a dedicated team of over 120 people who proudly serve a vast network of over 500,000 customers across Papua New Guinea, Fiji, Tonga, Vanuatu, and the Solomon Islands. We are committed to providing excellent service and sustainable growth and are excited to be a part of the future of insurance in the countries we operate in.

Location: Suva, Fiji

Position: Internal Auditor

About the Role

We are seeking a skilled and detail – oriented Internal Auditor to join our team in Suva, Fiji. The internal Auditor will be responsible for planning, execution, and reporting of internal audit activities to ensure compliance with regulatory requirements and organizational policies.

Key Responsibilities Include

• Develop and implement an annual risk-based internal audit plan that aligns with the organization’s objectives and regulatory requirements.
• Plan and execute internal audits across various functional areas to assess the effectiveness of internal controls and compliance with regulatory standards and company policies.
• Communicate audit result and recommendations to senior managements and the audit committee, highlighting areas of improvement and opportunities for enhancing internal controls and operational efficiency.
• Monitor the status of audit findings and recommendations and track management’s implementation of corrective actions to address identified deficiencies.
• Coordinate with external auditors, regulatory agencies, and other stakeholders, as needed to facilitate audits and ensure compliance with audit requirements.
• Stay informed about changes in regulatory requirements, industry trends, and emerging risks to enhance the effectiveness of the internal audit function.
• Assist in special projects and investigations as needed, providing expertise and support on internal control matters.

Qualifications and Experience 

• Bachelor’s degree in accounting, finance or a related field. Professional certifications such as CIA, CPA, or CISA preferred.
• Minimum 7 years of experience in internal auditing, risk management, or a related field, preferably in the financial services industry.
• Solid knowledge of internal audit principles, practices, and standards, as well as regulatory requirements applicable to the company’s operations.
• Excellent communication and interpersonal skills, with the ability to interact confidently with senior management, audit committee members, and external stakeholders.
• Analytical mindset with strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office suite and experience with audit software tools preferred.
• High level if integrity, professionalism, and ethical conduct.

Benefits

• Competitive Salary
• Bonus potential
• Benefit Package

To Apply

Send in your resume and cover letter to: cilhr@capgrp.com

Deadline

Applications will be accepted until the 28th of July 2024, at 4:00 PM (Fiji Time).

Administration Officer (PNG)

Position: Administration Officer (Fulltime)

Location: Port Moresby, Papua New Guinea

At Capital Insurance Group our journey spans over three decades, during which we’ve empowered our clients to embrace the future with a sense of security. With a team of over 120 dedicated people, we proudly serve a vast network of over 500,000 customers across Papua New Guinea, Fiji, Tonga, Vanuatu, and the Solomon Islands. We are committed to providing excellent service and sustainable growth and are excited to be a part of the future of insurance in the countries we operate in.

About the role:

We are looking for an Administration Officer to ensure the smooth operation of the day-to-day office administrative duties including executing common office duties and support the Finance team while maintaining a positive and friendly work environment.

Key responsibilities:

• Coordinating office activities and operations
• Managing front desk/ reception including answering of calls, assisting walk in clients with their queries, document, and parcel tracking
• Oversee Procurement of office supplies. This is usually a bi-monthly replenishment.
• Coordinate warden meetings
• Liaising and coordinating logistics for office events with respective business units and transportation firm.
• Keeping track of inventory supplies, cleaning equipment and office equipment
• Maintaining mail and visitor register and transportation logbook at reception.
• Performs other admin related duties as assigned
• Assisting with ad hoc executive management tasks

About you:

• Excellent time management skills with a proven ability to meet deadlines
• Extremely proficient with Microsoft Office Suite or similar software with the ability to learn new or updated software
• Excellent interpersonal and organisation skills
• Good attention to detail
• Team player

Qualifications:

• Minimum Grade 12 Certificate
• Diploma in Business/Accounting/Management
• Minimum 3 years’ of related experience required

To apply:

Send your resume and a cover letter by email to: cighr@capgrp.com

Deadline:

Applications close Friday 30^th August 2024, 5:00pm

Business Partner, Marketing & Growth

Location:  Port Moresby, Papua New Guinea

Position: Business Partner, Marketing & Growth  (Fulltime)

Capital Insurance Group is proudly serving more than 500,000 customers across 5 Pacific markets in Papua New Guinea, Fiji, Tonga, Vanuatu, and the Solomon Islands. We are committed to providing our customers with the highest standard of service.

We are also committed to sustainability. We believe that sustainable communities are essential for businesses to succeed, and we are working to promote sustainability in our own operations and in the communities, we serve, and we are excited to be a part of the future of insurance in the countries we operate in.

About the role:

We are looking for a Business Partner, M&G to join our Marketing & Growth team. Reporting to the Marketing Operations Manager, the Business Partner will act as a strategic liaison between marketing and other business units, ensuring that marketing initiatives align with broader organizational goals. The role will also look after the Corporate Services Responsibilities (CSR) initiatives. The role fosters cross-functional collaboration, offers expert marketing consultation, to support business needs.

Key responsibilities:

Strategic Alignment:

• Ensure marketing and CSR initiatives align with the company’s strategic goals and objectives.
• Develop and execute strategies that integrate CSR with brand messaging and marketing efforts.

CSR Program Management:

• Design, implement, and manage CSR programs that reflect the company’s values and enhance community engagement.
• Identify key social issues relevant to the business and drive initiatives that address them.

Performance Monitoring & Reporting:

• Track and evaluate the success of marketing and CSR initiatives, ensuring they meet KPIs and contribute to overall business objectives.
• Prepare reports and presentations on the impact of CSR programs on brand reputation and community engagement.

Brand & Reputation Management:

• Ensure that CSR efforts contribute to building a socially responsible brand image.
• Leverage CSR activities to enhance the company’s public relations and external communication strategies.

Stakeholder Engagement:

• Manage relationships with external partners, NGOs, and community organizations involved in CSR activities.
• Communicate CSR achievements and marketing outcomes to key stakeholders, ensuring transparency and impact visibility.

About you:

• Experience working with cross-functional teams and managing stakeholder relationships.
• Strong strategic thinking and planning skills, with the ability to align marketing and CSR initiatives with business goals.
• Excellent project management skills, with the ability to lead and execute multiple initiatives simultaneously.
• Creativity and innovation in developing marketing campaigns that incorporate CSR elements.
• Strong ethical standards and a commitment to driving positive social change.

Qualifications:

• Proven experience (typically 5+ years) in marketing, CSR, or a related field.
• Bachelor’s degree in marketing, Business Administration, Communications, Public Relations, or a related field
• Additional qualifications or certifications in Corporate Social Responsibility (CSR) or Sustainability are a plus.

To apply:

Send your resume and a cover letter by email to: cighr@capgrp.com

Deadline:

Applications close 18^th October 2024, 5:00pm

Customer Service Consultant (FIJI)

About Us

At Capital Insurance Group, we have a dedicated team of over 120 people who proudly serve a vast network of over 500,000 customers across Papua New Guinea, Fiji, Tonga, Vanuatu, and Solomon Islands. We are committed to providing excellent service and sustainable growth and are excited to be a part of the future of insurance in the countries we operate in.

About The Role

We are looking for a motivated Customer Service Consultant to join our team. As a key point of contact for our clients, you will handle inquiries, resolve complaints, and provide accurate information regarding our insurance products and services. Your role will be essential in ensuring customer satisfaction and maintaining client relationships. The incumbent for this position will be based at our Nadi Office in Fiji

Key Responsibilities Include

• Respond to customer inquiries via in-person, phone and, email providing timely and accurate information.
• Assist customers in understanding their insurance policies, claims processes, and coverage options.
• Handle and resolve customer complaints, escalating issues to appropriate departments and necessary.
• Process policy renewal, cancellations, and modifications
• Maintain detailed records of customer interactions and transactions
• Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
• Advise clients on available products and services, providing recommendations based on their needs.
• Stay updated on company policies, procedures, and insurance industry regulations.

Qualification and Experience

• High School diploma or equivalent is required. A bachelor’s degree in business, finance or related field. Insurance certification, (ANZIIF) is a plus.
• Minimum of 2 years’ experience in customer services, preferably in the insurance industry.
• Excellent communication and interpersonal skills.
• Ability to under understand and share the feelings of others, ensuring a compassionate approach to customer service maintaining professionalism.
• Strong problem-solving abilities and attention to details.
• Ability to work independently and as part of a team.
• Adherence to moral and ethical principles, ensuring honestly and fairness in all interactions.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Benefits

• Competitive Salary
• Performance-based bonuses potential.
• Comprehensive health benefits
• Opportunities for professional development and career growth.
• Supportive and inclusive work environment.

To Apply

Send your resume and cover letter to cilhr@capgrp.com

Deadline:

Application will be accepted until the 26th of October 2024 till 4:00pm (Fiji Time)

Financial Planning and Analysis Manager (PNG)

Position: Financial Planning and Analysis Manager (Fulltime)

Location: Port Moresby, Papua New Guinea

Capital Insurance Group is proudly serving more than 500,000 customers across 5 Pacific markets in Papua New Guinea, Fiji, Tonga, Vanuatu and the Solomon Islands. We are committed to providing our customers with the highest standard of service.

We are also committed to sustainability. We believe that sustainable communities are essential for businesses to succeed, and we are working to promote sustainability in our own operations and in the communities, we serve, and we are excited to be a part of the future of insurance in the countries we operate in.

About the Role: 

We are looking for a Financial Planning and Analysis Manager (FP&A) to join our finance team. Reporting to the Group Financial Controller (GFC), the FP&A Manager will provide transparency, insight and explanations. The FP&A will design, create and maintain a reporting suite of metrics.

Key Responsibilities:

• Financial Planning – Lead the long-term strategic and financial planning processes, including annual budgeting and quarterly forecasting. Responsibilities include setting timelines, designing methodologies, coordinating submissions from business units, and consolidating, analyzing, and reporting the results. You will also deliver presentations for plan sign-off. A key aspect of this role is coaching, upskilling, and constructively challenging the business units.
• Financial Reporting – Prepare performance analysis reports and dashboards for Executive and Board meetings, working closely with BU leaders, the GFC, and GCFO. Clear, concise communication of financial data and insights is essential to support informed decision-making across the organization. Collaborate with underwriters, claims managers, and actuaries to better understand business drivers.
• Strategic Decision Support – Participate in strategic projects, both at the group level and within specific businesses. This includes financial modeling, scenario analysis, and investment appraisals for new initiatives, acquisitions, or capital project.
• Investment Portfolio Management – Support the GCFO in the management of the group’s investment portfolio, ensuring alignment with strategic objectives. This includes evaluating investment opportunities, monitoring performance, and optimizing returns, while managing risks and ensuring regulatory compliance.
• Continuous Improvement – Drive process improvements across the finance function, streamlining core processes and enhancing financial planning, reporting and cash management.
• Month end – Support the Finance team in month end close activities and consolidating monthly results and ensure timely presentations to the Executive Leadership Team (ELT) and Senior Leadership Team (SLT).

About you: 

• Strong analytical and problem-solving skills with attention to detail.
• Excellent organizational, communication and interpersonal skills
• Strong numeracy, analytical and conceptual skills – proficient in financial modelling
• Ability to work collaboratively and provide support/training to junior staff
• Ability to work with little to no supervision
• Advanced Excel skills

Qualifications:

• Qualified CA/CPA with at least 5 years’ experience in the finance industry or relevant experience from an accounting firm

To Apply:

Send your resume and a cover letter by email to: cighr@capgrp.com

Deadline:

Applications close 4 November 2024 at 5pm