Careers

COMPLIANCE MANAGER

Position Type: Fulltime

Location: Port Moresby, PNG

Only Shortlisted Candidates will be contacted

Capital Insurance Group is proudly serving more than 500,000 customers across 5 Pacific markets in Papua New Guinea, Fiji, Tonga, Vanuatu and the Solomon Islands. We are committed to providing our customers with the highest standard of service. We are also committed to sustainability. We believe that sustainable communities are essential for businesses to succeed, and we are working to promote sustainability in our own operations and in the communities, we serve, and we are excited to be a part of the future of insurance in the countries we operate in.

About the role:

CIG continues to expand hence we are looking for a suitable candidate to join our team in the Port Moresby office in Papua New Guinea or Suva in Fiji. The potential candidate will be reporting to the Head of Risk and will be an integral member of the broader Risk and Governance team. This role will support the Group’s efforts to maintain a strong and effective compliance culture.

Key Responsibilities:

• Collate and analyse management information and assist in the preparation of compliance reports to Board, Board Committees and business unit management.
•  Improve and develop additional policies and procedures as the Group function continues to develop and the regulatory landscape continues to change.
• Carry out thematic reviews according to the annual Compliance Plan.
• Contribute to the maintenance of the Group compliance reporting calendar, and ensure all regulatory returns are made by the required deadlines.
•  Identify developments in laws and regulations applicable to the businesses of Group, assess relevance and ensure appropriate internal communication of requirements.
• Carry out routine and on-going compliance monitoring of the business, including licensing, financial sanctions, anti-money laundering and financial crime, fraud and complaints.
• Assist in the preparation for audits and reviews by external regulators.
•  Responsible for managing any regulator’s requests for information.
• Develop appropriate compliance training materials and deliver training, particularly to support internal control policies.

About You

• At least 5 years of working experience gained from financial institutions in compliance/risk/audit.
•  A proven track record of successfully implementing and monitoring regulatory compliance controls in a complex environment.
•  Good understanding of risk management principles and practice would be beneficial.
•  Highly developed problem-solving skills, combined with a curious and creative mind-set.
• Strong analytical skills, organisational skills and a high attention to detail
• Strong communication skills (both verbal and written) and ability to confidently build working relationships with stakeholders at all levels
• Highly organised with attention to detail and executive presence.

Qualifications and Experience

• Bachelor and/or Tertiary qualifications in compliance and/or risk management, commerce, business management or law Professional insurance qualifications such as ANZIIF or equivalent.
• Digital and online sales experience will be advantageous.
• Proficiency in MS Office suite (Excel, Word, PowerPoint).

To apply:

Send your resume and a cover letter by email to: cighr@capgrp.com

Deadline:

Applications close on 15th October 2025 (PNG Time)

Learning & Development Business Partner – Group

Position Type: Fulltime

Location: Port Moresby, PNG

Only Shortlisted Candidates will be contacted

Capital Insurance Group is proudly serving more than 500,000 customers across 5 Pacific markets in Papua New Guinea, Fiji, Tonga, Vanuatu and the Solomon Islands. We are committed to providing our customers with the highest standard of service.

We are also committed to sustainability. We believe that sustainable communities are essential for businesses to succeed, and we are working to promote sustainability in our own operations and in the communities, we serve, and we are excited to be a part of the future of insurance in the countries we operate in.

About the role:

We are seeking a dedicated Learning & Development Business Partner to lead our learning and development initiatives across our regional operations. Reporting to the Senior Business Partner, this role is vital in designing, implementing, and managing talent development programs, coordinating professional certifications, and ensuring legal and organizational compliance. The successful candidate will play a key role in fostering a high-performance learning culture that supports our strategic growth across Papua New Guinea, Fiji, Tonga, Vanuatu, and the Solomon Islands.

Key responsibilities:

• Collaborate with key stakeholders to identify skills gaps and implement targeted development initiatives
• Develop, implement, and oversee group-wide learning and development initiatives, including certification programs (CPA, ANZIIF, etc.)
• Coordinate legal, IT, and technical training initiatives to support staff development and organizational compliance
• Support leadership and management teams in talent development and skills building
• Facilitate communication, training sessions, and workshops to promote a culture of continuous learning and development
• Manage the Graduate Development Program (GDP), ensuring its effectiveness and alignment with organizational goals
• Manage HR systems and processes related to learning, talent development, and compliance to ensure efficiency and data accuracy across all locations
• Monitor and report on learning and development metrics and HR system performance
• Ensure compliance with local employment laws and organizational policies related to training and development

About you:

• Proven track record of designing, implementing and managing talent development programs across diverse regions.
• Excellent stakeholder engagement, communication, and facilitation skills
• Proven ability to analyse data, develop insights, and implement effective learning solutions
• Solution-oriented with strong problem-solving capabilities
• Adaptable and able to manage multiple priorities in a fast-paced environment
• Demonstrated experience in talent development, certification management, and HR systems across multiple locations

Qualifications & Experience:

• Bachelor’s degree in human resources, Education, Business, or a related field
• Proven experience in Learning & Development, Talent Management, or HR roles with a focus on certification programs, system management, and graduate programs
• Experience coordinating technical training programs is highly desirable
• Minimum of 3-5 years’ experience in HR or L&D roles, with a strong track record of managing multiple projects and stakeholder relationships

To apply:

• Send your resume and a cover letter by email to: cighr@capgrp.com

Deadline:

• Applications close on 15th October 2025, 5.00pm.

Branch Teller and Underwriter

Position: Full-time

Location: Vanuatu

Only Shortlisted Candidates will be contacted

Do you want to play a role in the long-term resilience and financial strength of Vanuatu and its people?

Capital Insurance responds when disasters strike – cyclones, earthquakes, accidents, fires, illness and other losses. We make things right financially for our customers, which means they can focus on living life and building their communities.

We are looking for an Underwriter to join our team. You don’t need insurance experience, because we will train you on that. What you do need to bring is curiosity, self-organisation, good computer skills, critical thinking, and a desire to learn something new every day. Maybe you have worked in a bank, as a teacher, in administration, as an engineer or for an NGO. Or maybe you just graduated and want to join an industry that is the foundation of business and personal wealth. We would love to hear from you. We are a great team and our benefits show we value our staff, and as the Pacific’s Insurer career opportunities exist across the Pacific.

Capital Insurance Group is proudly serving more than 500,000 customers across 5 Pacific markets in Papua New Guinea, Fiji, Tonga, Vanuatu and the Solomon Islands. We are committed to providing our customers with the highest standard of service. We are also committed to sustainability. We believe that sustainable communities are essential for businesses to succeed, and we are working to promote sustainability in our own operations and in the communities, we serve, and we are excited to be a part of the future of insurance in the countries we operate in.

About the role:

The Branch Teller and Underwriter is responsible for the day-to-day processing of all registered new business and renewal endorsements onto JAVLN for personal lines and medical lines, under the direction of the Head of Personal Lines and Retail. The Branch Teller and Underwriter will carry out renewal and new business underwriting for personal lines and medical lines for residential, retail, public transport, motor or medical (including group medical) clients according to client and distribution channel allocations determined by Country Manager and Head of Personal Lines and Retail. The Branch Teller and Underwriter will work from the retail branch and will be responsible for responding to walk-in and telephone customers, and either addressing their requests personally or directing them to the appropriate colleague if needed.

Key responsibilities:

• Responsible for delegated list of clients and/or distribution channels as provided by Head of Personal Lines and Retail.
• Ensure all processing of new business, renewals and endorsements are processed within 48 hours of receiving confirmation from trading partners and/or Head of Commercial Lines and Liability.
• Responsible for residential, motor, travel, marine (pleasure craft), marine cargo (non-commercial), medical, group medical, group travel, public transport.
• No responsibility for ISR, commercial, marine cargo (commercial), marine hull (non-pleasure craft), D&O, General/Public liability, Professional Indemnity.
• Manage New Business & Underwriting of New Business within delegated authority and refer to Head of Personal Lines and Retail where required. For non-complex risks a 24-hour turnaround time to our trading partners and clients. For large complex risks, a maximum of 48 hours turnaround time is required.
• Manage Pre-renewals and ensure underwriting of Renewal Business are done withing delegated authority and refer to Head of Personal Lines and Retail where required. Pre-renewals are to be released 6 weeks prior to expiry.
• Manage Monthly Renewals and ensure binding instructions prior to expiry.
• Ensure all processing of new business, renewals, endorsements are updated on registers and processed within the renewal month or within the month the endorsement is requested.
• Ensure all policy documents are released within 24 hours of processing.
• Ensure accuracy of data entry and published quotes, terms and documentation.
• Support audits and quality reviews.
• Ensure all documentation is accurate, complete, and traceable, and that Client Folders for residential, motor and public transport or medical clients are up to date, well-structured and complete.
• Ensure risk surveys are carried out within required frequencies and that all engineering, cyclone and valuation certificates are up to date for residential customers.
• Engage with distribution channels, clients, and internal teams to clarify decisions and negotiate terms.
• Ensure decisions are evidence-based, well-documented, and compliant.
• Provide overflow support, mentoring and guidance to commercial lines and liability underwriters as requested.

About you:

• Customer centric and values relationships.
• Sound judgment in risk evaluation, pricing, and compliance with policies and regulations.
• Clear written and verbal communication of technical information.
• Skilful in conflict resolution and solution oriented.
• High work ethics, honest and accountable.
• Ability to learn new procedures quickly and adapt to change.
• Proven effective written and verbal communication skills.
• Attention to detail and analytical.
• Ability to turn around requests in a timely manner.
• Flexibility to adapt to different working conditions.

Qualifications & Experience:

• Minimum school leaving qualification in math and English, Diploma in Business/Finance/Insurance, or related field
• Minimum of 2 – 3 years’ experience in similar role
• ANZIIF qualification will be an advantage.
• Intermediate in MS Excel, Work, and PowerPoint

To apply

Send your resume and cover letter by email to: cighr@capgrp.com

Deadline:

Applications close on the 17th of October 2025