Digital transformation seems to be the buzzword during the COVID pandemic, opening endless opportunities in redefining business models and changing work modes. Capital Insurance has significantly invested in technology over the past 18 months with strategic support and impetus from the board and management. This meant we were able to easily pivot and adapt to the changing circumstances of the pandemic with the technology we had in place, even though we are still on the initial path of our digital transformation journey and consistently looking for ways we can innovate and bring great customer experience and value to all our stakeholders.
Technology has been the common denominator for most organizations’ resilience amid the crisis. It has also helped drive significant cultural shifts – such as people working from home and connecting with colleagues via video-conferencing platforms and collaboration tools. A key undertaking in the digital shift for Capital Insurance, was the implementation and adoption of cloud technology pre-COVID enabling us to be agile, flexible and reachable to our stakeholders anytime, anywhere. We can conduct webinars, staff training and board meetings online across multiple locations. Collaborate on documents simultaneously, track projects & tasks online, without the barriers of time zones, locations or type of device across all our entities in the Pacific. Using apps to collate and analyse risk data, while adhering to cyber security and compliance requirements which remains fundamental to everything we do. Interestingly, during this period we’ve seen an exponential increase with various platforms we use, the most significant being are total of 554 virtual sessions conducted since the lock down for all our meetings and training with various stakeholders across the group and externally.
Digital transformation, ironically, is less about the tech and more about the people. IT in partnership with our People and Culture team, ensured all application roll-outs throughout the group include staff training as a prerequisite. We have a champions program where our people drive the adoption of new technology and be key influences of this digital cultural change. This period is an opportunity for business leaders to explore how we can make greater use of technology within a PNG context to augment people so that we achieve productivity gains, improve the working lives of our employees, deliver better products and services to our customers and help drive higher economic growth.