Capital Insurance Group. Port Moresby, PNG
Mona-Lisa Paul, Group Head of Claims Strategy & Performance, brings over 13 years of claims management expertise across the Pacific. She holds a Bachelor’s in Information & Communication Science and certifications as a Senior Associate and Certified Insurance Professional from ANZIIF. Her career includes key roles at TOWER, QBE, Liberty Assurance, and Pacific MMI.
At CIG, Mona-Lisa focuses on streamlining claims processes, establishing Group Claims Standards, and enhancing performance across five markets. Beyond her professional role, she empowers others through mentorship, life coaching, and affiliate marketing, fostering growth and leadership while driving impactful industry contributions.