Capital Insurance Group. Port Moresby, PNG
Mona-Lisa Paul is a dynamic and passionate leader who currently serves as the Group Head of Claims Strategy & Performance. With a Bachelor’s degree in Information & Communication Science and certifications as a Senior Associate and Certified Insurance Professional by ANZIIF, Mona-Lisa brings over 13 years of hands-on experience in claims management across the Pacific. She has played pivotal roles in the industry, from Claims Manager at TOWER and QBE Insurance to pioneering the Claims Manager role at Liberty Assurance and working as a Senior Underwriter at Pacific MMI Insurance.
In her current role, Mona-Lisa takes pride in refining claims processes, ensuring high performance, and upholding quality standards across CIG’s five operating countries. Her work goes beyond managing processes—she’s dedicated to creating cohesive Group Claims Standards and strategic claims reserving approaches that benefit both her team and the clients they serve.
Known for her dedication to mentorship and empowerment, Mona-Lisa also actively supports others through affiliate marketing, life coaching, and mentorship programs that focus on financial and emotional growth. Her commitment to personal and professional development shines in everything she does.